Ferla Support

Contact

Email: info@ferla.app

Write to us in English or Turkish. Please tell us which iPhone or iPad you use

and what you were doing when the problem happened — it lets us answer in one

reply instead of three.

Ferla is a personal bookkeeping and budgeting app. It is not a bank: it does

not connect to your bank account, never asks for card details, and does not move

money.

Frequently asked

Is my data secure?

Your records are encrypted and kept on servers in the European Union, and only

your account can read them. We never ask for bank or card details. Apart from the

service providers that make the app work, we share your data with no one and sell

it to no one; every one of them is listed in the Privacy Policy.

Is the app free?

Ferla's core features are free: unlimited transactions, goals and budget

tracking. You get a free monthly allowance for AI and receipt scanning; if you

want more, you can move to Pro.

How do I cancel my subscription?

Subscriptions are billed by Apple, not by us, so they are cancelled in your Apple

account:

• Open the Settings app on your iPhone or iPad.
• Tap your name at the top, then Subscriptions.
• Select Ferla and tap Cancel Subscription.

Cancelling stops the next renewal. You keep Pro features until the end of the

period you already paid for.

I paid but Pro isn't active

This usually happens after reinstalling the app or switching to a new device. In

Ferla, open Profile → Plan → Try Pro, then tap Restore purchase at the

bottom of that screen. If it still doesn't appear, write to us with the Apple

receipt and we will sort it out.

How do I delete my account?

Go to Profile → Support & About → Manage My Data → Delete My Account. This

permanently removes your transactions, goals, budgets, family records, assistant

chats and profile from the server and from this phone. It cannot be undone.

Deleting the account does not cancel billing — cancel your subscription

separately in your Apple account (see above).

I forgot my password

Tap Forgot Password on the sign-in screen. We'll email you a reset link.

The receipt scanner couldn't read my receipt

Photograph the receipt on a flat surface in even light, with the whole receipt

inside the frame. Creased, folded or faded thermal receipts are the usual cause.

You can always enter the amount by hand — the scan is a shortcut, not the only

way in.

Does the app work on multiple devices?

Yes. You can sign in on your iOS and Android devices with the same account. Your

data syncs across them.

Can I use multiple currencies?

Yes. You can change your currency anytime in Settings. Current exchange rates are

used for foreign currency and gold.

How do notifications work?

You get a notification when a goal date is coming up, a payment is due, or you go

past your budget. You can manage permissions in your device settings.

Which languages does the app support?

Turkish, English, Spanish, Portuguese, German, French, Japanese, Korean, Chinese

and Hindi.

Reporting a problem with another member

Family and savings-group members can see each other's names and the notes they

add. If a member posts something offensive, email info@ferla.app with the

group name and what happened. We review every report and act within 24 hours. A

group owner can also remove a member, and any member can leave a group at any

time.

Something else

Write to info@ferla.app. We read every message.